Terms and Conditions

Last updated: October 2025

Welcome to Slushy Planet, owned and operated by Slushy Global LLC, located at IV Kozari put 6, Zagreb, Croatia. By accessing or using our website (https://slushyplanet.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchase.

1. General Information

Slushy Planet operates as an online store offering slushy machines, ice cream makers, and donut-making machines.
All products and services offered on this website are provided by Slushy Global LLC, registered in Croatia.

If you do not agree with any of these terms, please do not use our website.

2. Orders and Payments

All prices listed on the website are in Euros (EUR) and include VAT, unless otherwise stated.
We currently accept secure payments via Stripe and PayPal.

Orders are confirmed once the payment has been successfully processed. You will receive an order confirmation via email.

3. Shipping and Delivery

We ship our products within the European Union and worldwide using trusted courier services.
Shipping costs are paid by the customer and calculated at checkout based on the delivery destination and package weight.

Estimated delivery times will be provided after your order is placed. Delays caused by customs or courier services are beyond our control.

4. Returns and Refunds

Customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may return the product within 30 days of delivery for a full refund, provided that the item is unused, in its original packaging, and in resalable condition.

To initiate a return, please contact us at info@slushyplanet.com with your order number and reason for return.
Refunds will be issued using the same payment method used for the original purchase.

5. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate and up to date.
However, Slushy Global LLC reserves the right to correct any errors, update product details, or modify pricing without prior notice.

6. Limitation of Liability

Slushy Global LLC shall not be held responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

All products should be used in accordance with the manufacturer’s instructions. Improper use may void warranties and result in damage or injury.

7. Privacy Policy

We are committed to protecting your privacy.
For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Croatia.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Zagreb, Croatia.

9. Contact Information

For any questions, requests, or complaints, please contact us:
📧 info@slushyplanet.com
🏢 Slushy Global LLC
📍 IV Kozari put 6, Zagreb, Croatia