Refund Policy

Last updated: October 2025

At Slushy Planet, owned by Slushy Global LLC, we are committed to ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund process under the terms outlined below.

1. Eligibility for Refunds

You may request a refund within 30 days of receiving your order, provided that:

• The product is unused and in its original packaging.
• The item is in resalable condition.
• You have a valid proof of purchase (order confirmation email or receipt).

Products that have been used, damaged, or modified are not eligible for a refund.

2. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at info@slushyplanet.com.
2. Include your order number and the reason for the return.
3. Our team will provide instructions on how and where to return the item.

Refund requests must be made within 30 days of delivery.

3. Refund Process

• Once we receive your returned product and verify that it meets the eligibility criteria, your refund will be processed promptly.
• Refunds will be issued using the same payment method used for the original purchase.
• Please note that shipping costs are non-refundable, unless the product was defective or incorrectly delivered.

4. Shipping Returns

• Returns must be sent using a trusted courier service, at the customer’s expense.
• We recommend using a trackable shipping service to ensure safe delivery.
• Slushy Planet is not responsible for items lost or damaged during return shipping.

5. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately at info@slushyplanet.com.
We will arrange for a replacement or full refund, including shipping costs, at no additional expense to you.

6. Contact Us

For any questions or assistance regarding refunds, please contact our customer support:
📧 info@slushyplanet.com
🏢 Slushy Global LLC
📍 IV Kozari put 6, Zagreb, Croatia