{"id":32,"date":"2025-10-26T16:53:57","date_gmt":"2025-10-26T16:53:57","guid":{"rendered":"https:\/\/slushyplanet.com\/?page_id=32"},"modified":"2026-01-28T09:47:22","modified_gmt":"2026-01-28T09:47:22","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/slushyplanet.com\/de\/ruckerstattung\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;14px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Quicksand||||||||&#8221; text_font_size=&#8221;16px&#8221; header_font=&#8221;Quicksand|600|||||||&#8221; header_font_size=&#8221;45px&#8221; header_2_font_size=&#8221;32px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><strong>R\u00fcckerstattungsrichtlinie<\/strong><\/h2>\n<p><strong><\/strong><\/p>\n<p><strong><\/strong><\/p>\n<p class=\" translation-block\"><strong>Zuletzt aktualisiert:<\/strong> Oktober 2025<\/p>\n<p class=\" translation-block\">Bei <strong>Slushy Planet<\/strong>, im Besitz von <strong>Slushy Planet In commerce LLC<\/strong>, sind wir der Kundenzufriedenheit verpflichtet. Sollten Sie aus irgendeinem Grund mit Ihrem Kauf nicht vollst\u00e4ndig zufrieden sein, bieten wir einen unkomplizierten R\u00fcckerstattungsprozess gem\u00e4\u00df den unten aufgef\u00fchrten Bedingungen an.<\/p>\n<hr \/>\n<h2><strong>1. Anspruchsberechtigung f\u00fcr R\u00fcckerstattungen<\/strong><\/h2>\n<p class=\" translation-block\">Sie k\u00f6nnen innerhalb von <strong>30 Tagen nach Erhalt Ihrer Bestellung<\/strong> eine R\u00fcckerstattung beantragen, sofern:<\/p>\n<ul>\n<li class=\" translation-block\">Das Produkt ist <strong>unbenutzt und in seiner Originalverpackung<\/strong>.<\/li>\n<li class=\" translation-block\">Der Artikel befindet sich in <strong>wiederverkaufsf\u00e4higem Zustand<\/strong>.<\/li>\n<li>Sie verf\u00fcgen \u00fcber einen g\u00fcltigen Kaufnachweis (Bestellbest\u00e4tigungs-E-Mail oder Quittung).<\/li>\n<\/ul>\n<p class=\" translation-block\">Produkte, die benutzt, besch\u00e4digt oder ver\u00e4ndert wurden, sind <strong>nicht erstattungsf\u00e4hig<\/strong>.<\/p>\n<hr \/>\n<h2><strong>2. So beantragen Sie eine R\u00fcckerstattung<\/strong><\/h2>\n<p>Um eine R\u00fcckerstattung zu veranlassen, befolgen Sie bitte diese Schritte:<\/p>\n<ol>\n<li class=\" translation-block\">Kontaktieren Sie unser Kundenservice-Team unter <strong><a href=\"mailto:info@slushyplanet.com\" target=\"_self\">info@slushyplanet.com<\/a><\/strong>.<\/li>\n<li class=\" translation-block\">Geben Sie Ihre <strong>Bestellnummer<\/strong> und den Grund f\u00fcr die R\u00fccksendung an.<\/li>\n<li>Unser Team wird Ihnen Anweisungen geben, wie und wohin Sie den Artikel zur\u00fccksenden k\u00f6nnen.<\/li>\n<\/ol>\n<p class=\" translation-block\">R\u00fcckerstattungsantr\u00e4ge m\u00fcssen innerhalb von <strong>30 Tagen nach Lieferung<\/strong> gestellt werden.<\/p>\n<hr \/>\n<h2><strong>3. R\u00fcckerstattungsprozess<\/strong><\/h2>\n<ul>\n<li class=\" translation-block\">Sobald wir Ihr zur\u00fcckgesandtes Produkt erhalten und \u00fcberpr\u00fcft haben, dass es die Anspruchskriterien erf\u00fcllt, wird Ihre R\u00fcckerstattung <strong>umgehend bearbeitet<\/strong>.<\/li>\n<li class=\" translation-block\">R\u00fcckerstattungen werden \u00fcber die <strong>gleiche Zahlungsmethode<\/strong> ausgegeben, die f\u00fcr den urspr\u00fcnglichen Kauf verwendet wurde.<\/li>\n<li class=\" translation-block\">Bitte beachten Sie, dass <strong>Versandkosten nicht erstattungsf\u00e4hig sind<\/strong>, es sei denn, das Produkt war fehlerhaft oder wurde falsch geliefert.<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>4. Versandr\u00fccksendungen<\/strong><\/h2>\n<ul>\n<li class=\" translation-block\">R\u00fccksendungen m\u00fcssen \u00fcber einen <strong>vertrauensw\u00fcrdigen Kurierdienst<\/strong> auf Kosten des Kunden erfolgen.<\/li>\n<li class=\" translation-block\">Wir empfehlen die Nutzung eines <strong>verfolgbaren Versanddienstes<\/strong>, um eine sichere Zustellung zu gew\u00e4hrleisten.<\/li>\n<li class=\" translation-block\">Slushy Planet ist <strong>nicht verantwortlich<\/strong> f\u00fcr Artikel, die w\u00e4hrend der R\u00fccksendung verloren gehen oder besch\u00e4digt werden.<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>5. Fehlerhafte oder falsche Produkte<\/strong><\/h2>\n<p class=\" translation-block\">Wenn Sie ein fehlerhaftes oder falsches Produkt erhalten, kontaktieren Sie uns bitte <strong>umgehend<\/strong> unter <strong><a href=\"mailto:info@slushyplanet.com\" target=\"_self\">info@slushyplanet.com<\/a><\/strong>.\nWir werden einen Ersatz oder eine vollst\u00e4ndige R\u00fcckerstattung einschlie\u00dflich der Versandkosten ohne zus\u00e4tzliche Kosten f\u00fcr Sie veranlassen.<\/p>\n<hr \/>\n<h2><strong>6. Kontaktieren Sie uns<\/strong><\/h2>\n<p class=\" translation-block\">F\u00fcr Fragen oder Unterst\u00fctzung bez\u00fcglich R\u00fcckerstattungen kontaktieren Sie bitte unseren Kundensupport:<br>\n\ud83d\udce7 <strong><a href=\"mailto:info@slushyplanet.com\" target=\"_self\">info@slushyplanet.com<\/a><\/strong><br>\n\ud83c\udfe2 <strong>Slushy Planet In commerce LLC<\/strong><br>\n\ud83d\udccd <strong>75E 3rd, Sheridan Wyoming, USA<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Refund Policy Last updated: October 2025 At Slushy Planet, owned by Slushy Planet In commerce LLC, we are committed to ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund process under the terms outlined below. 1. Eligibility for Refunds You may request a refund [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-32","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/slushyplanet.com\/de\/wp-json\/wp\/v2\/pages\/32","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/slushyplanet.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/slushyplanet.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/slushyplanet.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/slushyplanet.com\/de\/wp-json\/wp\/v2\/comments?post=32"}],"version-history":[{"count":5,"href":"https:\/\/slushyplanet.com\/de\/wp-json\/wp\/v2\/pages\/32\/revisions"}],"predecessor-version":[{"id":362117,"href":"https:\/\/slushyplanet.com\/de\/wp-json\/wp\/v2\/pages\/32\/revisions\/362117"}],"wp:attachment":[{"href":"https:\/\/slushyplanet.com\/de\/wp-json\/wp\/v2\/media?parent=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}