{"id":32,"date":"2025-10-26T16:53:57","date_gmt":"2025-10-26T16:53:57","guid":{"rendered":"https:\/\/slushyplanet.com\/?page_id=32"},"modified":"2026-01-28T09:47:22","modified_gmt":"2026-01-28T09:47:22","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/slushyplanet.com\/sr\/refund-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;14px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Quicksand||||||||&#8221; text_font_size=&#8221;16px&#8221; header_font=&#8221;Quicksand|600|||||||&#8221; header_font_size=&#8221;45px&#8221; header_2_font_size=&#8221;32px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><strong>Refund Policy<\/strong><\/h2>\n<p><strong><\/strong><\/p>\n<p><strong><\/strong><\/p>\n<p class=\" translation-block\"><strong>Last updated:<\/strong> October 2025<\/p>\n<p class=\" translation-block\">At <strong>Slushy Planet<\/strong>, owned by <strong>Slushy Planet In commerce LLC<\/strong>, we are committed to ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund process under the terms outlined below.<\/p>\n<hr \/>\n<h2><strong>1. Eligibility for Refunds<\/strong><\/h2>\n<p class=\" translation-block\">You may request a refund within <strong>30 days of receiving your order<\/strong>, provided that:<\/p>\n<ul>\n<li class=\" translation-block\">The product is <strong>unused and in its original packaging<\/strong>.<\/li>\n<li class=\" translation-block\">The item is <strong>in resalable condition<\/strong>.<\/li>\n<li>You have a valid proof of purchase (order confirmation email or receipt).<\/li>\n<\/ul>\n<p class=\" translation-block\">Products that have been used, damaged, or modified are <strong>not eligible for a refund<\/strong>.<\/p>\n<hr \/>\n<h2><strong>2. How to Request a Refund<\/strong><\/h2>\n<p>To initiate a refund, please follow these steps:<\/p>\n<ol>\n<li class=\" translation-block\">Contact our customer service team at <strong><a href=\"mailto:info@slushyplanet.com\" target=\"_self\">info@slushyplanet.com<\/a><\/strong>.<\/li>\n<li class=\" translation-block\">Include your <strong>order number<\/strong> and the reason for the return.<\/li>\n<li>Our team will provide instructions on how and where to return the item.<\/li>\n<\/ol>\n<p class=\" translation-block\">Refund requests must be made within <strong>30 days of delivery<\/strong>.<\/p>\n<hr \/>\n<h2><strong>3. Refund Process<\/strong><\/h2>\n<ul>\n<li class=\" translation-block\">Once we receive your returned product and verify that it meets the eligibility criteria, your refund will be <strong>processed promptly<\/strong>.<\/li>\n<li class=\" translation-block\">Refunds will be issued using the <strong>same payment method<\/strong> used for the original purchase.<\/li>\n<li class=\" translation-block\">Please note that <strong>shipping costs are non-refundable<\/strong>, unless the product was defective or incorrectly delivered.<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>4. Shipping Returns<\/strong><\/h2>\n<ul>\n<li class=\" translation-block\">Returns must be sent using a <strong>trusted courier service<\/strong>, at the customer\u2019s expense.<\/li>\n<li class=\" translation-block\">We recommend using a <strong>trackable shipping service<\/strong> to ensure safe delivery.<\/li>\n<li class=\" translation-block\">Slushy Planet is <strong>not responsible<\/strong> for items lost or damaged during return shipping.<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>5. Defective or Incorrect Products<\/strong><\/h2>\n<p class=\" translation-block\">If you receive a defective or incorrect product, please contact us <strong>immediately<\/strong> at <strong><a href=\"mailto:info@slushyplanet.com\" target=\"_self\">info@slushyplanet.com<\/a><\/strong>.<br>We will arrange for a replacement or full refund, including shipping costs, at no additional expense to you.<\/p>\n<hr \/>\n<h2><strong>6. Contact Us<\/strong><\/h2>\n<p class=\" translation-block\">For any questions or assistance regarding refunds, please contact our customer support:<br>\ud83d\udce7 <strong><a href=\"mailto:info@slushyplanet.com\" target=\"_self\">info@slushyplanet.com<\/a><\/strong><br>\ud83c\udfe2 <strong>Slushy Planet In commerce LLC<\/strong><br>\ud83d\udccd <strong>75E 3rd, Sheridan Wyoming, USA<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Refund Policy Last updated: October 2025 At Slushy Planet, owned by Slushy Planet In commerce LLC, we are committed to ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund process under the terms outlined below. 1. Eligibility for Refunds You may request a refund [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-32","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/slushyplanet.com\/sr\/wp-json\/wp\/v2\/pages\/32","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/slushyplanet.com\/sr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/slushyplanet.com\/sr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/slushyplanet.com\/sr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/slushyplanet.com\/sr\/wp-json\/wp\/v2\/comments?post=32"}],"version-history":[{"count":5,"href":"https:\/\/slushyplanet.com\/sr\/wp-json\/wp\/v2\/pages\/32\/revisions"}],"predecessor-version":[{"id":362117,"href":"https:\/\/slushyplanet.com\/sr\/wp-json\/wp\/v2\/pages\/32\/revisions\/362117"}],"wp:attachment":[{"href":"https:\/\/slushyplanet.com\/sr\/wp-json\/wp\/v2\/media?parent=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}